Frequently Asked Questions
Everything you need to know about bringing artisanal home decor into your space.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For our handcrafted, made-to-order furniture pieces, please allow up to 14 business days for production and delivery.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized products are final sale and cannot be returned.
Are your products ethically sourced?
Yes, Craft Club is committed to sustainability. We partner with independent artisans and use eco-friendly materials like reclaimed wood and organic textiles whenever possible.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's journey in real-time.